Petrovic J.1, Macanovic N.1, Grbic O.2
1Associate Professor, University of Banja Luka, Faculty of Political Science, Study program social work, (Bosnia and Herzegovina)
2Assistant Professor, University of Banja Luka, Faculty of Political Science, Study program social work, (Bosnia and Herzegovina)
This paper presents the results of research into the competencies of experts in assisting professions for psychosocial work. The research was carried out in the centers for social work, as the basic institutions in the social protection system of Republic of Srpska. The sample consisted of 100 respondents in assisting professions (psychologists, educators and social workers). The questionnaire investigated their communication, mediation, teamwork and empathy skills, as well as the relationship between competency levels and educational attainment, age and length of service. The results showed that professionals in the assisting professions have a high level of competence for psychosocial work. Lower levels of competence are experienced by older professionals and longer working lives, while their professional competences are not affected by the level of education. Supervision is recognized as an effective way to prevent professional burnout, but also to develop personal and professional competencies. In addition, further training in communication and mediation skills is recommended.
Keywords: competences, psychosocial work, psychology, pedagogy, social work.